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Approach - Synergizing

From insight to breakthrough

Pace helps teams make visible what is going on, have the right conversation, and concretely improve how they speak, listen, decide, and follow up.

 

Pace Synergy works with teams that want to consciously strengthen their collaboration. Sometimes this is because conversations are becoming more difficult, decisions are not landing well, or tension remains beneath the surface. Sometimes it is because a team is functioning well and wants to see more clearly what can be improved.

 

The approach is not standard. The form depends on the team and the specific needs. Sometimes targeted training is sufficient. Sometimes it starts with assessment and analysis. Sometimes the team requests guidance during the conversation itself, with live communication advice at the moment it matters.

 

Always with the same goal: to make visible what strengthens or hinders collaboration, to have the right conversation, and to make the team more skilled so that they can continue independently afterwards.

The three-step process

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1. Insight

A trajectory or intervention starts by getting a clear view of what is going on. This can be done through an introductory conversation, individual intakes, observation, analysis or the Synergy Assessment. The form depends on the question and the situation.

 

Pace looks at three layers:

  1. Awareness: What is happening in the team and within the team members themselves? Which patterns keep recurring? What triggers people? Which assumptions, expectations or tensions influence the conversation?

  2. Organisational structure: Are roles, responsibilities, mandate, decision-making and ownership clear enough to collaborate well?

  3. Communication: What is or is not being voiced? How do people listen? How is feedback given? What happens when tension, difference or pressure increases?

This creates not only a picture of the visible problem or development point, but also of the dynamics that strengthen, slow down or maintain collaboration.

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2. Intervention

Pace then works with the team on what is needed. This may consist of facilitated team conversations, targeted training, live communication advice, mediation or individual guidance. Sometimes separately. Sometimes combined.

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Pace works as much as possible with the team’s daily practice: the conversations in which decisions are made, feedback becomes difficult, expectations collide or important signals have not yet been voiced. During those conversations, Pace facilitates the process and intervenes directly. Not afterwards with general advice, but in the moment itself: where the conversation spreads out, tension is avoided, assumptions arise, decisions remain vague or ownership is not taken sufficiently.

Teams therefore do not first learn it in theory in order to apply it later. They practise directly with sharper speaking, better listening, clearer decision-making and agreements that hold.

 

3. Breakthrough

The goal is not only to have a good conversation during the session. The goal is for the team to move forward: in the issue that is currently at play and in the way it has difficult conversations afterwards.

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That is why Pace works on concrete improvement in practice:

  • conversations become more direct and careful;

  • decisions are made more clearly;

  • ownership becomes stronger;

  • agreements become more concrete and are followed up better;

  • tension is discussed earlier;

  • the team learns to deal better with difference, pressure and feedback.

This creates a stronger foundation for collaboration. Not because all tension disappears, but because the team knows better how to deal with it.

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Which shape fits?

The approach depends on the team's needs. Sometimes, one targeted training session is sufficient. Sometimes, insight is required first through assessment and analysis. Sometimes, the team requests guidance during the conversation itself, with live communication advice at the moment it matters.

Synergy Assessment

For teams that first want a clear understanding of what strengthens or hinders collaboration. The assessment maps patterns in communication, psychological safety, decision-making, ownership, leadership, and organizational structure.

Synergizing

For teams that want not only insight but also guidance in their own practice. Synergizing brings together assessment, analysis, conversation facilitation, training, live communication advice, and, where necessary, individual coaching into one targeted approach.

Training

For teams or professionals who want to practice communication, feedback, ownership, decision-making, or difficult conversations in a targeted manner. A training can be used as a standalone session or as part of a broader program.

Mediation

For situations where tension, difference, or conflict hinders the conversation. Pace carefully guides the discussion, brings calm, and helps reach clear agreements.

Structure and duration

The structure depends on the question, the size of the team, and the complexity of the situation.

 

Sometimes a clear difference emerges within just one or a few sessions. For a more extensive process, Pace usually works with a team for 3 to 6 months. Shorter interventions, individual training sessions, or an initial assessment may also be suitable.

 

A trajectory or intervention may consist of:

  • an intake or analysis phase;

  • the Synergy Assessment;

  • guided team discussions;

  • targeted training;

  • live communication advice during the conversation;

  • individual guidance where helpful;

  • concrete agreements and follow-up.

 

Pace deploys whatever is necessary to help the team move forward.

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Results in practice

Often, a difference in how the team speaks to each other is noticeable within just a few conversations. Within 3 to 6 months, results become visible in collaboration, decision-making, and ownership.

 

The concrete issue is addressed, while the team simultaneously learns how to conduct conversations themselves in the future that were previously neglected.

The Pace approach: Synergizing

Many teams learn late on how to address tension, provide feedback, make decisions, or conduct difficult conversations effectively. It is precisely in these areas that room for improvement often arises. That is why Pace Synergy developed the Synergizing approach: a way of working that combines assessment, analysis, conversation facilitation, training, live communication advice, and, where necessary, individual coaching. The implementation is tailored to the specific needs of the team.

 

Synergizing operates from the same three layers as the rest of the Pace approach: awareness, organizational structure, and communication. Not as separate components, but as a coherent whole.

 

Within Synergizing, Pace uses the SPACE method , among others. With this, the team learns to recognize tension, create calm, clearly articulate what is going on, make solutions together, and stick to agreements.

 

The goal is not just insight. The goal is for the team to make concrete progress, become more skilled in difficult conversations, and be able to conduct these conversations better themselves in the future.

 

While many programs focus on either insight or skills, Pace Synergy brings both together. Instead of just discussing how things can be done differently, work is done directly within the situation itself. As a result, not only the conversation changes, but also the underlying behavior.

 

The methodology is applied in various professional environments, including IT, healthcare organizations, hospitals, banks, and financial institutions.

What it's like to work with Pace

We are open and do not judge.

We are direct without being harsh.
We provide guidance precisely at the moments when tension becomes visible.
We keep the conversation light, but not superficial.

 

Teams experience that as:

  • more rest,

  • clearer conversations,

  • fewer misunderstandings,

  • faster to the core,

  • agreements that work.

 

Would you like to know more about a specific context or question? Then also check out:

  • Improving collaboration in management teams

  • Team development for professional teams

  • Psychological safety in teams

  • Communication under pressure

  • Team development in healthcare and hospitals

  • Team development for banking and finance teams

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